Online Report Delivery FAQ

In the quest to provide high-tech, cost-effective diagnostic medical testing solutions, US BioTek Laboratories is now offering a new report delivery service for our member practitioners.

Starting early November, 2009, the Online Report Delivery website will provide participating practitioners with the ability to track their patient orders and download any available reports through their web browser. It is our hope that this direct, secure method of patient accession and report tracking will offer considerable convenience to our clients.

Below are some frequently asked questions and answers regarding this new service:

What is Online Report Delivery?
US BioTek can make your patients' reports available directly and securely on our report delivery website. When your patients' testing is complete, the final reports will be uploaded to our secure pickup site where they will be available for you to download at your convenience.

How do I register for Online Report Delivery?
You or a member of your staff should contact our Client Services department and request access to our report delivery site. Within one business day, you'll receive an introductory email with your practitioner account login name and (temporary) password.

With the login name and temporary password, you can log in to our report delivery site and, optionally, change your password to something more to your liking. After online report delivery registration, all future patient lab orders will be available online.

Where do I go to download my patients' reports online?
Point your browser to https://reports.usbiotek.com/ and use your login name and password.

Why am I having trouble logging in?
The two most common login issues are a lack of online access (not having been registered for online access) and/or password issues (needing help to reset your password). In either case, please contact our Client Services staff and they will be able to assist you.

How can I change my password?
You can change your password at https://reports.usbiotek.com/. After logging into your account, click on the “Change password” link on the top right-hand corner of the page. Then under the “Change password” section you must enter in your current password in the first box, your new password in the next box (your new password can be any preferable short or long characters and you may enter any combination of lowercase and/or uppercase letters), repeat your new password in the following box and finally click on the “Change” (to submit the updated password) or Cancel button (to not proceed with the update).

How will I know when new reports are available?
A notification email will be sent to your email address whenever a new report file is uploaded. This email will contain a direct link for faster download. Please note that you may still be asked to provide your password if you haven't visited the report delivery site for a number of hours.

How quickly/often is information updated on the report delivery website?
Generally, the data in the reporting website will be no more than an hour old. There may be times when the website is undergoing updates or other maintenance, but this will be clearly noted on the site.

Are there any download limits?
There are no limits on report downloads, but individual reports are only kept on our delivery website for 60 days. After this 60 day retention window, you will need to contact Client Services to request older reports.

How secure is this Report Delivery website?
Very secure. The report delivery website is only accessible with a valid log in name and password. Additionally, all transactions are protected with high-grade encryption (AES-256) to prevent unauthorized access to your patients' data and reports.

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